What is CandidHeart?
CandidHeart is a faith-forward matchmaking platform for mature faith-centered singles in the African diaspora who are dating intentionally for marriage.
Frequently Asked Questions
Clear answers for intentional dating.
Everything you need to understand how CandidHeart works, from onboarding and verification to matching, safety, and premium features.
General
Who is CandidHeart for?
CandidHeart is for mature, practicing faith centered (ages 28-55) across African and Black diaspora communities, including never married, divorced, and widowed adults who are ready for marriage.
Is CandidHeart a casual dating app?
No. CandidHeart is designed for marriage-focused relationships, not casual browsing or short-term entertainment.
Why does your process take longer than typical apps?
Because meaningful, marriage-focused connection requires discernment, not speed. We prioritize alignment, trust, and quality over volume.
Onboarding & Verification
How do I join CandidHeart?
Join the waitlist first. As access opens, eligible members are invited to complete onboarding and verification.
What happens after I join the waitlist?
You will receive updates and next steps by email as onboarding windows open.
Why is identity verification required?
Identity verification protects members, reduces impersonation risk, and creates a safer, more trustworthy community.
What do you verify?
Verification may include identity, health and genotype transparency, and faith and denomination alignment so introductions begin with clarity.
Is genotype and health information handled privately?
Yes. Sensitive information is handled with care and used only for the intended compatibility and transparency purposes.
Why do you verify faith and denomination?
For many members, spiritual alignment is foundational to marriage. This step helps reduce avoidable misalignment early.
Premium
Do premium users get better treatment in matching quality?
No. Premium provides convenience and acceleration, not preferential treatment in standards or member dignity.
What premium features are currently included?
Premium includes access to more weekly matches, unlimited text messages, removal of character limits, read receipts, and enhanced compatibility insights.
What are enhanced compatibility insights?
They are deeper alignment signals that help members make more informed decisions with less guesswork.
Are messages unlimited for all users?
Unlimited messaging is a premium feature. Non-premium access may have limits based on product stage and policy.
Matching
How are matches selected?
Matches are guided by intentional compatibility factors, including values, faith alignment, and long-term relationship goals.
Can I browse everyone publicly?
No. CandidHeart is built for private, intentional introductions rather than public profile browsing.
Safety & Trust
How do I report suspicious behavior?
Report concerns through support channels. Safety reports are reviewed seriously and may lead to warnings, restrictions, or removal.
What if I feel unsafe meeting someone offline?
Stop communication, prioritize your safety, and contact local emergency services if needed. Then report the incident to CandidHeart.
Support & Policies
Where can I read your legal and safety policies?
You can review Privacy Policy, Terms of Service, Safety Policy, Community Guidelines, and Code of Conduct in the site footer.
How can I contact support?
Email support@candidheart.com for general help and help@candidheart.com for user assistance. Policy and privacy concerns can be sent to privacy@candidheart.com.
Still have questions?
Reach out anytime or join the waitlist to receive guided onboarding updates and next steps.