Terms of Service

Welcome to CandidHeart, a values-based matchmaking platform designed for individuals seeking intentional, marriage-oriented relationships.

These Terms of Service (“Terms”) govern your access to and use of the CandidHeart website, applications, and related services (collectively, the “Service”).

The Service is operated by Candid Heart Limited (“CandidHeart,” “we,” “our,” or “us”).

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

1. Eligibility

CandidHeart is designed for individuals seeking intentional, marriage-oriented relationships. To use the Service, you must:

• Be at least 30 years old
• Be legally eligible to enter a committed relationship
• Provide truthful and accurate information
• Comply with these Terms and our community standards

CandidHeart reserves the right to suspend or remove accounts that do not meet these eligibility requirements.

2. Account Registration

To access certain features, you must create an account. When creating an account, you agree to:

• Provide accurate and truthful information
• Keep your account information up to date
• Maintain the confidentiality of your login credentials
• Be responsible for activity under your account

You may not create accounts on behalf of another person without permission.

3. Identity Verification

To maintain a trustworthy community, CandidHeart may require identity verification, including:

• Government-issued identification
• Facial verification or selfie verification
• Additional identity confirmation measures

Providing false or misleading verification information may result in account suspension or permanent removal.

4. Platform Purpose

CandidHeart is a matchmaking platform designed to facilitate meaningful introductions between members who share similar values and relationship intentions.

CandidHeart does not guarantee romantic compatibility, relationship outcomes, or marriage between members. Members are responsible for their own decisions and interactions within the platform.

5. Member Conduct

Members are expected to conduct themselves with integrity, respect, and honesty. You agree not to:

• Harass, threaten, or abuse other members
• Share misleading or false information
• Use the platform for commercial solicitation
• Impersonate another individual
• Upload inappropriate, explicit, or offensive content
• Attempt to bypass platform safeguards or verification processes

6. Profile Visibility

Your profile information may be shared with other compatible members within the platform to facilitate introductions.

Profiles are not publicly searchable and are only visible within the platform environment. Members are responsible for exercising discretion when sharing personal information with others.

7. Payments and Services

Certain features or services may require payment. If you choose to purchase paid services:

• Payment must be completed through approved payment providers
• All fees will be clearly disclosed before purchase
• Payments are generally non-refundable unless otherwise required by law

8. Account Suspension or Termination

CandidHeart reserves the right to suspend, restrict, or terminate accounts if a user violates these Terms, provides false verification, or engages in harmful conduct. We may take these actions with or without prior notice.

9. User Safety and Responsibility

Users are responsible for exercising good judgment when interacting with others and taking appropriate precautions when meeting someone offline. Please report suspicious or inappropriate behavior immediately.

10. Intellectual Property

All content, design, branding, and materials associated with the Service are the property of Candid Heart Limited. You may not reproduce or exploit any part of the Service without written permission.

11. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis. CandidHeart does not guarantee continuous access or relationship outcomes.

12. Limitation of Liability

To the maximum extent permitted by law, CandidHeart shall not be liable for interactions between members or any relational outcomes resulting from the use of the Service.

13. Governing Law and Disputes

These Terms are governed by applicable laws based on the CandidHeart operating entity providing your service, unless mandatory local law requires otherwise.

Before formal proceedings, both parties agree to first attempt to resolve disputes in good faith by contacting the support team.

14. Cancellations and Refunds

You may cancel renewal of paid services at any time before your next billing cycle. Unless required by applicable law, payments already made are generally non-refundable.

Where local consumer protection law provides cancellation or refund rights, CandidHeart will honor those rights.

15. Service Availability and Changes

We may update, modify, suspend, or discontinue parts of the Service to improve safety, quality, compliance, or performance. We aim to provide reasonable notice for material changes when practical.

16. Appeals Process

If your account is restricted or removed, you may request a review by contacting support with relevant details. CandidHeart reviews appeals in good faith and may maintain, modify, or reverse prior decisions.

17. Changes to These Terms

We may revise these Terms periodically. Continued use of the Service after updates become effective constitutes acceptance of the revised Terms.

Related Policies

• Privacy Policy
• Verification & Safety Policy
• Community Guidelines
• Code of Conduct