Terms of Use and End User License Agreement

CandidHeart is a Christian relationship readiness and curated introduction platform for mature, marriage-serious singles. The service may include profile creation, identity verification, faith and background information, genotype and other compatibility-related information, ongoing compatibility assessments, curated introductions, moderated Christian communities, access to counsellors, educational content, messaging, and subscription-based premium features.

CandidHeart is not a casual dating, hookup, escort, adult entertainment, or sexual solicitation platform. Users are expected to participate respectfully, honestly, and consistently with Christian values and the purpose of marriage-serious relationship readiness.

To use CandidHeart, you must:

1. Be older than 27 years old;
2. Be a Christian;
3. Be legally capable of entering into a binding agreement;
4. Provide accurate and truthful information;
5. Use the service only for lawful, respectful, and marriage-serious relationship purposes;
6. Comply with these Terms, our Privacy Policy, community rules, safety rules, and any additional policies made available in the app or on our website.

By using CandidHeart, you represent and warrant that you meet these eligibility requirements.

We may refuse access, suspend an account, remove a profile, or terminate access where we reasonably believe that a user is ineligible, dishonest, unsafe, abusive, fraudulent, married where such status is inconsistent with platform requirements, acting in bad faith, or otherwise violating these Terms.

To use certain features, you must create an account. You agree to provide accurate, complete, and current information, including information requested for profile creation, matching, safety, verification, payment, communication, and community participation.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us promptly if you suspect unauthorized access to your account.

You must not create multiple accounts, impersonate another person, misrepresent your identity, use another person's information, or use CandidHeart for fraudulent, misleading, commercial, abusive, or unlawful purposes.

CandidHeart may request or process verification information, including identity documents, selfies, profile photos, faith and background information, location information, education information, genotype information, disability-related information, and other compatibility or safety-related data.

Verification is intended to improve trust, safety, and compatibility. However, verification does not guarantee that every user is truthful, safe, compatible, suitable for marriage, free from risk, or fully verified in every respect.

You agree that:

1. You will provide accurate and lawful verification information;
2. You will not upload false, altered, stolen, misleading, or unauthorized documents;
3. Verification may be approved, rejected, reviewed, repeated, or revoked;
4. We may restrict, suspend, or remove accounts that fail verification or provide misleading information;
5. CandidHeart may use verification outcomes to support safety, matching, moderation, and platform integrity.

CandidHeart may allow users to provide genotype, disability-related, and other compatibility-related information. This information may be used to support relationship readiness, compatibility assessment, curated introductions, and user decision-making.

CandidHeart does not provide medical diagnosis, medical advice, genetic counselling, emergency health support, psychiatric care, or clinical treatment. Any health-related or genotype-related information provided through the service is for compatibility and relationship-readiness purposes only.

You are responsible for verifying any health, genotype, disability, or compatibility information before relying on it for personal, relationship, marriage, family, medical, or legal decisions. Where appropriate, you should consult qualified medical, genetic, legal, or counselling professionals.

CandidHeart may provide compatibility tests, readiness assessments, weekly recommendations, curated introductions, match requests, dating requests, community-based recommendations, and related features.

You understand and agree that:

1. CandidHeart does not guarantee that you will receive a match, introduction, date, relationship, engagement, marriage, or any specific outcome;
2. Compatibility scores, recommendations, and curated introductions are decision-support tools, not guarantees;
3. Introductions may be influenced by profile information, preferences, verification status, readiness responses, community rules, location, availability, subscription status, and platform discretion;
4. Users are responsible for their own decisions, communications, meetings, and relationships;
5. CandidHeart may pause, limit, decline, or remove introductions for safety, quality, eligibility, moderation, or operational reasons.

CandidHeart may provide access to counsellors, pastoral counsellors, relationship coaches, advisors, or other support professionals. These services may be provided by a mix of internal advisors, external counsellors, faith-based advisors, relationship coaches, or other qualified or experienced persons.

Counselling and advisory support available through CandidHeart is intended for relationship readiness, faith-aligned guidance, personal reflection, communication support, and community support. It is not a substitute for medical care, psychiatric care, emergency intervention, legal advice, financial advice, or professional mental-health treatment.

If you are experiencing a crisis, risk of harm, abuse, violence, suicidal thoughts, medical emergency, or any urgent safety concern, you should contact local emergency services, law enforcement, a licensed professional, or a trusted support organization immediately.

CandidHeart does not guarantee the outcome of counselling, advisory support, relationship guidance, introductions, or user interactions.

CandidHeart communities are moderated Christian communities for respectful, safe, and marriage-serious interaction.

You agree not to:

1. Harass, threaten, bully, shame, exploit, stalk, or abuse any person;
2. Post or send sexual content, nudity, pornography, hookup requests, escort-related content, or explicit sexual solicitation;
3. Promote violence, hate speech, discrimination, scams, fraud, manipulation, or illegal activity;
4. Misrepresent your identity, faith, marital status, background, age, location, genotype, education, employment, or intentions;
5. Request money, gifts, loans, investments, bank details, payment credentials, or financial assistance from other users;
6. Upload unlawful, harmful, misleading, offensive, defamatory, infringing, or unauthorized content;
7. Scrape, copy, harvest, or misuse user data;
8. Interfere with the security, operation, integrity, or availability of the platform;
9. Use CandidHeart for commercial solicitation, advertising, recruitment, political campaigning, or unrelated community promotion without written permission;
10. Circumvent subscription requirements, moderation, restrictions, or safety controls.

We may remove content, restrict access, suspend accounts, terminate accounts, report misconduct, or take other action where we believe these Terms or our safety standards have been violated.

You may submit profile information, photos, messages, comments, community posts, media, preferences, responses, and other content through CandidHeart.

You retain ownership of your content. However, by submitting content, you grant CandidHeart a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, process, display, reproduce, adapt, moderate, distribute, and use your content as necessary to operate, improve, secure, promote, and provide the service.

You represent that you have the rights needed to submit your content and that your content does not violate any law, third-party right, privacy right, intellectual property right, or these Terms.

We may remove, restrict, or moderate user content at our discretion.

Your use of CandidHeart is also governed by our Privacy Policy: https://candidheart.com/privacy-policy

CandidHeart may collect and process account information, profile information, faith and background information, location information, health-related and genotype information, photos and media, identity verification data, compatibility data, matching and dating activity, messages and communications, community activity, payment and subscription data, device and notification data, email and reminder data, security logs, technical data, consent records, and related information.

We use data to create accounts, verify identity, provide matching and community features, process payments, send notifications, improve compatibility features, moderate the platform, provide support, maintain safety, prevent fraud, comply with legal obligations, and operate the service.

By using CandidHeart, you consent to our collection and use of information as described in our Privacy Policy.

CandidHeart may offer a paid annual subscription called the Intentional Heart Plan. Prices may vary by country, currency, platform, taxes, promotions, and app store pricing rules.

The Intentional Heart Plan may include premium features such as:

1. Ongoing compatibility tests;
2. Curated introductions;
3. Moderated Christian communities;
4. Access to top counsellors;
5. Other premium features made available in the app from time to time.

Subscription features may change, be improved, be limited, or be replaced over time. Some features may depend on eligibility, verification status, region, safety checks, community availability, counsellor availability, moderation status, and platform rules.

CandidHeart does not guarantee any specific match, relationship, counselling outcome, introduction, community result, or marriage outcome.

If you purchase a CandidHeart subscription through Apple In-App Purchase, your payment will be charged to your Apple ID account at confirmation of purchase.

Your subscription automatically renews annually unless cancelled at least 24 hours before the end of the current subscription period. Your Apple ID account may be charged for renewal within 24 hours before the end of the current period.

You can manage or cancel your subscription through your Apple ID account settings. CandidHeart cannot directly cancel Apple-managed subscriptions on your behalf.

Refunds for purchases made through Apple In-App Purchase are handled by Apple in accordance with Apple's applicable policies and procedures.

Where your subscription is purchased through Apple, Apple's payment, renewal, cancellation, refund, and billing rules apply in addition to these Terms.

If you purchase a CandidHeart subscription through Google Play, your payment will be charged through your Google Play account.

Your subscription automatically renews annually unless cancelled before the renewal date in accordance with Google Play's subscription rules. You can manage or cancel your subscription through your Google Play account settings.

CandidHeart cannot directly cancel Google Play-managed subscriptions on your behalf except where platform tools allow limited developer-side actions in specific circumstances.

Refunds for purchases made through Google Play are handled according to Google Play's refund policies and applicable law.

Where your subscription is purchased through Google Play, Google Play's payment, renewal, cancellation, refund, and billing rules apply in addition to these Terms.

Where CandidHeart allows payment through its website or other approved payment providers, prices, taxes, billing cycles, renewal rules, cancellation processes, and refund rules may differ from Apple App Store or Google Play purchases.

Unless otherwise stated at the point of purchase or required by law, payments are non-refundable after access to premium services has been granted.

We may use payment processors such as Stripe, Flutterwave, or other providers. We do not control all payment processing rules, bank charges, exchange rates, taxes, app store charges, or third-party payment provider decisions.

You may cancel your subscription through the platform where you purchased it.

If you purchased through Apple, cancel through your Apple ID account settings.
If you purchased through Google Play, cancel through your Google Play account settings.
If you purchased through CandidHeart directly, follow the cancellation instructions provided in the app, website, or support channel.

Cancelling a subscription generally stops future renewals but may not automatically result in a refund for the current billing period. You may continue to have access to subscription features until the end of the paid subscription period, unless your account is suspended or terminated for breach of these Terms.

Refunds are subject to the applicable platform rules, payment provider rules, these Terms, and applicable law.

You may request or initiate account deletion through the app where available or by contacting support@candidheart.com.

Account deletion may remove or disable your profile, access, matching activity, communities, messages, and related service data, subject to retention required for legal, security, fraud prevention, dispute resolution, payment, audit, tax, safety, or regulatory purposes.

Deleting your account does not automatically cancel an active Apple App Store or Google Play subscription. You must cancel app store subscriptions through the relevant app store account settings.

CandidHeart may support introductions, chats, and dating-related interactions, but users are responsible for their own safety and decisions.

You agree to use caution when communicating with or meeting other users. You should meet in safe public places, inform trusted people, verify information independently, avoid sending money, avoid sharing sensitive financial information, and report suspicious or unsafe conduct.

CandidHeart is not responsible for the conduct, statements, omissions, intentions, compatibility, safety, or actions of users online or offline.

We may suspend, restrict, or terminate your account or access to CandidHeart at any time where we reasonably believe that:

1. You violated these Terms;
2. You provided false or misleading information;
3. You failed or manipulated verification;
4. You engaged in unsafe, abusive, fraudulent, or unlawful conduct;
5. Your use creates risk for other users, the platform, or CandidHeart;
6. You misused community, messaging, payment, subscription, or matching features;
7. We are required to act by law, regulation, payment provider, app store, or platform rule.

Termination may result in loss of access to your account, profile, matches, messages, communities, subscription features, and content. Except where required by law or app store rules, termination for breach does not entitle you to a refund.

CandidHeart, including its name, logo, branding, software, design, text, graphics, content, features, algorithms, compatibility systems, workflows, community structure, databases, and platform materials, is owned by or licensed to Candid Heart Limited.

You are granted a limited, personal, non-exclusive, non-transferable, revocable license to use CandidHeart for its intended purpose and in accordance with these Terms.

You must not copy, modify, reverse engineer, distribute, sell, rent, sublicense, scrape, reproduce, or exploit any part of CandidHeart without written permission.

Subject to your compliance with these Terms, CandidHeart grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the CandidHeart mobile application on a device that you own or control, solely for personal, non-commercial use.

You may not:

1. Copy, modify, decompile, reverse engineer, or attempt to extract source code from the app;
2. Rent, lease, sell, sublicense, distribute, or transfer the app;
3. Use the app to build a competing product or service;
4. Circumvent technical restrictions, payment systems, or access controls;
5. Use the app in violation of law, app store rules, or these Terms.

CandidHeart may rely on third-party services for payments, analytics, notifications, identity verification, cloud hosting, email delivery, authentication, messaging, storage, monitoring, and other platform functions.

Your use of CandidHeart may be subject to third-party terms, including Apple App Store terms, Google Play terms, payment processor terms, identity verification provider terms, and other applicable provider policies.

CandidHeart is not responsible for third-party outages, errors, delays, decisions, fees, refunds, verifications, or platform restrictions outside our reasonable control.

CandidHeart is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, CandidHeart disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of accuracy, reliability, availability, merchantability, fitness for a particular purpose, non-infringement, compatibility outcomes, relationship outcomes, counselling outcomes, verification accuracy, or uninterrupted service.

We do not guarantee that:

1. You will find a match, partner, spouse, relationship, or introduction;
2. Any user is fully truthful, safe, compatible, or suitable;
3. Compatibility tests or recommendations will be accurate or successful;
4. Counselling or advisory support will produce any particular result;
5. The service will always be available, error-free, secure, or uninterrupted.

To the fullest extent permitted by law, Candid Heart Limited, its directors, employees, contractors, advisors, counsellors, partners, agents, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages arising from or related to your use of CandidHeart.

This includes damages related to user conduct, failed matches, relationship outcomes, emotional distress, offline meetings, inaccurate information, verification limitations, community activity, subscription issues, technical failures, data loss, unauthorized access, payment provider issues, or app store decisions.

To the fullest extent permitted by law, our total liability for any claim relating to the service will not exceed the amount you paid to CandidHeart for the service in the twelve months preceding the claim, or where no amount was paid, the equivalent of ₦50,000.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless Candid Heart Limited, its directors, employees, contractors, advisors, counsellors, agents, partners, service providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from:

1. Your use or misuse of CandidHeart;
2. Your breach of these Terms;
3. Your violation of law or third-party rights;
4. Your content, profile, communications, or conduct;
5. Your interaction with other users online or offline;
6. False, misleading, or unlawful information you provide.

We may update, modify, suspend, discontinue, or replace parts of CandidHeart at any time, including features, subscriptions, communities, pricing, compatibility systems, verification processes, and counselling access.

We may update these Terms from time to time. Where required, we will notify users through the app, website, email, or other reasonable means. Continued use of CandidHeart after updated Terms become effective means you accept the updated Terms.

These Terms are governed by the laws of the Federal Republic of Nigeria.

You agree that disputes arising from or relating to these Terms or CandidHeart will first be handled through good-faith informal resolution by contacting support@candidheart.com.

If the dispute cannot be resolved informally, it shall be subject to the competent courts of Nigeria, unless applicable consumer protection law requires otherwise.

If you download CandidHeart from the Apple App Store, Apple is not responsible for the app, its content, maintenance, support, claims, or third-party claims, except as required under Apple's applicable terms.

If you download CandidHeart from Google Play, Google is not responsible for the app, its content, maintenance, support, claims, or third-party claims, except as required under Google Play's applicable terms.

Your use of CandidHeart must comply with all applicable Apple App Store, Google Play, device, operating system, payment, and platform rules.