Privacy Policy
Effective Date: June 27, 2026
Last Updated: June 27, 2026
CandidHeart is operated by Candid Heart Limited, a company registered in Nigeria, with its business address at 20, Prince Jokotade Close, Off Ropo Adeniran Avenue, Akala Estate, Ibadan, Oyo State, Nigeria.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use CandidHeart, including our website, mobile applications, subscription services, compatibility tools, verification features, curated introductions, communities, counselling access, messaging, notifications, and related services.
By using CandidHeart, creating an account, submitting information, purchasing a subscription, joining a community, completing verification, or communicating with other users, you agree to the collection and use of your information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use CandidHeart.
For questions or privacy requests, contact us at:
Email: support@candidheart.com
Company: Candid Heart Limited
Address: 20, Prince Jokotade Close, Off Ropo Adeniran Avenue, Akala Estate, Ibadan, Oyo State, Nigeria
1. About CandidHeart
CandidHeart is a Christian relationship readiness and curated introduction platform for mature, marriage-serious Christian singles. The service may include profile creation, compatibility testing, readiness lessons, identity verification, genotype and compatibility-related information, faith and background information, curated introductions, moderated Christian communities, access to counsellors, messaging, subscription features, and safety tools.
CandidHeart is strictly for Christians who are older than 27 years old and who use the service for serious, marriage-intentional relationship purposes.
2. Information We Collect
We collect information needed to create accounts, verify identity, provide matching and community features, process subscriptions and payments, send notifications, improve compatibility and readiness features, moderate the platform, prevent fraud, provide counselling access, and keep the service safe.
2.1 Account Information
We may collect:
- Email address
- Phone number
- Password hash
- Authentication provider
- Provider account ID
- Email verification status
- Account status
- Premium or subscription status
- Login timestamps
- Account creation and update timestamps
2.2 Profile Information
We may collect:
- First name
- Last name
- Date of birth
- Gender
- Tribe or ethnic group
- Marital status
- Children preferences
- Marriage timeline
- Relocation openness
- Smoking status
- Tattoo status
- Employment or entrepreneurship status
- Career and lifestyle priorities
- Intent statement
- Profile status
- Hibernation status
2.3 Faith and Background Information
We may collect:
- Religion
- Denomination
- Languages
- Education level
- Institution attended
- Job title
- Industries
- Background ID type
- Background details
- Faith-related profile information
2.4 Location Information
We may collect:
- Address
- City
- Country
- Latitude and longitude
- Location verification status
- Approximate or precise location where enabled or submitted
We use location information to support profile accuracy, verification, safety, recommendations, matching, community eligibility, and service availability.
2.5 Health, Genotype, Disability, and Compatibility Information
We may collect:
- Genotype
- Genotype verification status
- Disability status
- Disability description
- Disability verification status
- Compatibility-related answers
- Readiness lesson responses
- Dealbreakers
- Preferences
- Preferred values
- Preference weights
This information may be considered sensitive personal information. We collect and use it to support compatibility, relationship readiness, curated introductions, safety, and user decision-making.
CandidHeart does not provide medical diagnosis, medical advice, genetic counselling, psychiatric care, emergency care, or clinical treatment.
2.6 Photos and Media
We may collect:
- Profile photos
- Headshot status
- Selfie images
- ID document images
- Degree verification documents
- Uploaded media files
- Media content type
- Upload filename
- Community message media
- Feed post media
Photos and media may be used for profile display, verification, moderation, safety, community activity, matching, and user communication.
2.7 Identity Verification Data
We may collect and process:
- ID type
- Identity card details
- Government ID document image
- Selfie or face image
- Verification result
- Verification timestamp
- Name
- Date of birth
- IP address
- Verification-related device, security, and context information
We use identity verification data to reduce impersonation, fraud, abuse, fake accounts, underage access, and unsafe behaviour.
Verification does not guarantee that every user is truthful, safe, compatible, or risk-free.
2.8 Preferences and Compatibility Data
We may collect:
- Hard filters
- Soft preferences
- Dealbreakers
- Preferred values
- Preference weights
- Readiness lesson responses
- Compatibility test answers
- Community auto-rule answers
- Matching preferences
- Dating preferences
We use this information to generate compatibility insights, improve recommendations, curate introductions, support readiness guidance, and personalize your experience.
2.9 Matching and Dating Activity
We may collect:
- Match requests
- Weekly recommendations
- Accepted and declined matches
- Dating requests
- Blocked entries
- No-show entries
- Profile status
- Dating partner user ID
- Curated introduction activity
- Match-related notes, status, and timestamps
We use this information to operate matching, introductions, safety controls, moderation, and platform quality systems.
2.10 Messages and Communications
We may collect:
- One-to-one chat messages
- Message replies
- Message status
- Read and delivery status
- Community messages
- Pinned or deleted message metadata
- Feed comments
- Support messages
- Emails and service communications
Messages may be processed for delivery, safety, abuse prevention, moderation, reporting, legal compliance, and user support.
2.11 Feed and Community Activity
We may collect:
- Likes
- Bookmarks
- Comments
- Community memberships
- Join requests
- Join source
- Leave or removal status
- Read states
- Manager and admin actions
- Community moderation actions
We use community data to operate moderated Christian communities, enforce community rules, improve safety, and personalize community experiences.
2.12 Payment and Subscription Data
We may collect:
- Country code
- Currency
- Amount
- Payment provider
- Transaction references
- Flutterwave transaction ID
- Stripe payment intent ID
- Google Play purchase token
- Apple App Store transaction IDs
- Product ID
- Order ID
- Provider status
- Subscription expiry dates
- Renewal status
- Raw provider responses where necessary for reconciliation, support, fraud prevention, and compliance
For iOS purchases, payment and billing are processed through Apple In-App Purchase. For Android purchases, payment and billing are processed through Google Play Billing. For web or other approved payment channels, payment may be processed by providers such as Stripe, Flutterwave, or other payment processors.
We do not store full card details unless expressly stated and handled by an approved payment processor.
2.13 Device and Notification Data
We may collect:
- FCM device tokens
- Push notification provider information
- Notification configuration
- Device identifiers where applicable
- App version
- Operating system
- Device type
- Created and updated timestamps
We use this information to send notifications, reminders, service updates, safety alerts, subscription updates, and community/matching notifications.
2.14 Email and Reminder Data
We may collect:
- Recipient email
- Email event type
- Email context
- Scheduling data
- Send status
- Delivery attempts
- Error logs
- Reminder preferences
We use this information to send account emails, reminders, verification emails, subscription notices, safety notices, and service updates.
2.15 Security, Logs, and Technical Data
We may collect:
- User ID
- Request ID
- IP address
- Request path
- Request method
- Authentication tokens
- Timestamps
- Error logs
- Observability metadata
- Browser information
- Device information
- Security events
- Fraud signals
- Abuse reports
We use this information to secure the platform, prevent fraud, investigate abuse, fix bugs, maintain service availability, and comply with legal obligations.
2.16 Agreements and Consent Records
We may collect:
- Accepted code of conduct
- Safety policy acceptance
- Terms acceptance
- Privacy Policy acceptance
- Consent status
- Acceptance timestamp
- IP address
- Consent withdrawal records
We use this information to confirm your agreement to platform rules, safety policies, privacy notices, subscription terms, and legal requirements.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify your identity, age, profile, and eligibility
- Confirm that users meet CandidHeart's Christian and age eligibility requirements
- Build and display your profile
- Provide compatibility tests and readiness features
- Generate recommendations and curated introductions
- Operate moderated Christian communities
- Enable messaging and communication features
- Provide access to counsellors, coaches, advisors, or support resources
- Process subscriptions, renewals, cancellations, refunds, and payment reconciliation
- Send notifications, reminders, emails, and service updates
- Enforce our Terms of Use, EULA, community rules, and safety standards
- Detect, prevent, and investigate fraud, abuse, scams, impersonation, harassment, and unsafe conduct
- Moderate content and communities
- Respond to support requests and legal requests
- Improve, test, debug, and secure the service
- Analyze usage, service quality, and platform performance
- Comply with legal, regulatory, tax, accounting, app store, and payment obligations
4. Legal Bases for Processing
Depending on the applicable law and your location, we may process your personal information based on one or more of the following legal bases:
- Consent: where you provide consent, including for sensitive information such as genotype, disability-related information, identity verification data, and certain notifications
- Contract: where processing is necessary to provide CandidHeart services, manage your account, process subscriptions, and deliver requested features
- Legal obligation: where we must comply with legal, regulatory, tax, accounting, court, app store, payment, or law enforcement obligations
- Legitimate interests: where we process information to improve safety, prevent fraud, moderate communities, secure the service, improve features, and operate our business
- Vital interests or public interest: where necessary to respond to serious safety concerns, harm, abuse, fraud, or emergencies
Where consent is required, you may withdraw your consent, but this may affect your ability to use certain features.
5. Sensitive Personal Information
CandidHeart may collect sensitive personal information, including identity verification data, genotype information, disability-related information, faith-related information, ethnicity or tribe, photos, and relationship-readiness information.
We process sensitive information only where necessary for the purposes described in this Privacy Policy, such as eligibility, verification, compatibility, safety, matching, community integrity, and user-controlled profile features.
You should not submit sensitive information that you do not want processed by CandidHeart.
6. How We Share Information
We do not sell your personal information.
We may share information in the following circumstances:
6.1 With Other Users
Certain profile information, photos, compatibility details, community activity, messages, and selected preferences may be visible to other users depending on your settings, feature use, community participation, and matching activity.
You should not include information in your profile, posts, messages, or community activity that you do not want other users to see.
6.2 With Counsellors, Coaches, Advisors, and Community Moderators
Where you use counselling, advisory, community, or moderated support features, relevant information may be shared with counsellors, relationship coaches, pastoral advisors, internal advisors, community managers, or moderators to provide support, guidance, moderation, and safety review.
6.3 With Service Providers
We may share information with trusted service providers that help us operate CandidHeart, including providers for:
- Cloud hosting
- Data storage
- Identity verification
- Payment processing
- App store subscription validation
- Email delivery
- Push notifications
- Analytics
- Monitoring and observability
- Security
- Customer support
- Fraud prevention
- Communication tools
- Content moderation
These providers are only permitted to process information as needed to provide services to CandidHeart, subject to appropriate confidentiality, security, and data protection obligations.
6.4 With Payment Platforms and App Stores
If you purchase through Apple App Store, Apple processes your payment and subscription information according to Apple's terms and privacy practices.
If you purchase through Google Play, Google processes your payment and subscription information according to Google's terms and privacy practices.
If you purchase through web or other approved channels, payment processors such as Stripe, Flutterwave, or similar providers may process your payment information according to their own terms and privacy practices.
6.5 For Legal, Safety, and Compliance Reasons
We may disclose information where we believe it is necessary to:
- Comply with law, regulation, court order, subpoena, legal process, or government request
- Enforce our Terms of Use, EULA, safety policies, or community rules
- Prevent fraud, abuse, scams, impersonation, harassment, violence, or illegal activity
- Protect the rights, safety, property, or security of CandidHeart, users, staff, counsellors, advisors, service providers, or the public
- Investigate or respond to disputes, claims, chargebacks, or suspected misconduct
6.6 Business Transfers
If CandidHeart is involved in a merger, acquisition, investment, restructuring, financing, sale of assets, or business transfer, user information may be transferred as part of that transaction, subject to appropriate safeguards.
7. International Data Transfers
CandidHeart is operated from Nigeria, but our users, service providers, infrastructure, payment processors, app stores, and support tools may be located in other countries.
Your information may be processed or stored in Nigeria or other countries where we or our service providers operate. These countries may have data protection laws different from those in your country.
Where required, we use appropriate safeguards to protect transferred information.
8. Data Retention
We retain personal information for as long as necessary to provide CandidHeart, maintain your account, provide subscription access, support safety, resolve disputes, comply with legal obligations, enforce our Terms, prevent fraud, and maintain business records.
Retention periods may vary depending on the type of data.
For example:
- Account and profile data may be retained while your account is active
- Verification records may be retained for safety, fraud prevention, audit, and legal reasons
- Payment and subscription records may be retained for accounting, tax, fraud prevention, chargeback, and compliance purposes
- Security logs may be retained to protect the platform
- Deleted account data may be removed or anonymized, except where retention is required for legal, safety, dispute, fraud prevention, or legitimate business purposes
9. Account Deletion
You may delete your account through the app where available or contact us at support@candidheart.com.
When you delete your account, we will delete, disable, anonymize, or restrict your personal information, subject to legal, safety, security, fraud prevention, tax, accounting, audit, dispute resolution, payment, and regulatory retention requirements.
Deleting your CandidHeart account does not automatically cancel an active Apple App Store or Google Play subscription. You must cancel app store subscriptions through your Apple ID or Google Play account settings.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Access your personal information
- Correct inaccurate or incomplete information
- Delete your personal information
- Withdraw consent
- Restrict or object to certain processing
- Request data portability
- Object to direct marketing
- Lodge a complaint with a data protection authority
- Ask questions about how your information is processed
To exercise your rights, contact us at support@candidheart.com.
We may need to verify your identity before fulfilling certain requests.
Some rights may be limited where retention or processing is necessary for legal, safety, security, fraud prevention, dispute, tax, accounting, app store, payment, or legitimate business reasons.
11. Communications and Notifications
We may send you:
- Account verification emails
- Login or security alerts
- Subscription notices
- Payment and renewal notices
- Match and introduction notifications
- Community notifications
- Message notifications
- Counselling or session reminders
- Safety notices
- Product updates
- Support communications
- Marketing communications where permitted
You may control certain notifications through app settings, device settings, email preferences, or account settings.
Some service, security, legal, and payment communications are necessary and may still be sent even if you opt out of marketing messages.
12. Cookies, Analytics, and Tracking Technologies
CandidHeart may use cookies, device identifiers, analytics tools, logs, and similar technologies to:
- Keep you signed in
- Remember preferences
- Improve performance
- Understand usage
- Debug errors
- Prevent fraud
- Secure the service
- Measure marketing or product performance
- Improve user experience
Where required, we will request consent for certain cookies or tracking technologies.
You may control cookies through your browser settings. Some features may not work properly if cookies are disabled.
13. Advertising and Tracking
CandidHeart does not sell personal information.
If we use advertising, attribution, analytics, or marketing tools, we will disclose and handle such processing in accordance with applicable laws, Apple App Store rules, Google Play rules, and platform requirements.
Where required, we will request your permission before tracking you across apps or websites owned by other companies.
14. Children and Age Restrictions
CandidHeart is not intended for children, teenagers, or users who are 27 years old or younger.
You must be older than 27 years old to use CandidHeart.
We do not knowingly collect personal information from children. If we learn that a child or ineligible user has created an account, we may delete the account and associated data, subject to legal, security, and fraud prevention requirements.
15. Security
We use reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These safeguards may include access controls, authentication, encryption, secure storage, monitoring, logging, internal policies, and vendor security measures.
However, no online service, app, database, or transmission method is completely secure. You are responsible for keeping your login credentials confidential and for using CandidHeart safely.
16. User Safety and Reporting
You may report users, messages, profiles, posts, communities, suspicious behaviour, abuse, harassment, scams, impersonation, or safety concerns through available in-app tools or by contacting support@candidheart.com.
We may review reports, messages, profile data, verification data, community activity, logs, and related information to investigate safety concerns and enforce our rules.
We may restrict, suspend, or remove accounts that violate our Terms, safety policies, community rules, or applicable law.
17. Third-Party Links and Services
CandidHeart may contain links to third-party websites, payment providers, app stores, verification providers, support tools, or other services.
We are not responsible for the privacy practices, terms, content, security, or actions of third-party services. You should review their privacy policies before using them.
18. Apple App Store and Google Play
If you use CandidHeart through the Apple App Store, Apple may collect and process information related to your download, purchases, subscriptions, device, Apple ID, and App Store activity according to Apple's policies.
If you use CandidHeart through Google Play, Google may collect and process information related to your download, purchases, subscriptions, device, Google account, and Play activity according to Google's policies.
CandidHeart may receive app store transaction IDs, purchase tokens, product IDs, subscription status, expiry dates, renewal status, and related payment metadata for subscription validation, access control, reconciliation, support, and fraud prevention.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our service, data practices, legal requirements, app store requirements, payment processes, or business operations.
When we make material changes, we may notify you through the app, website, email, or other reasonable means.
Your continued use of CandidHeart after an updated Privacy Policy becomes effective means you accept the updated Privacy Policy.
20. Contact Us
For privacy questions, account deletion, data requests, complaints, or support, contact:
Candid Heart Limited
20, Prince Jokotade Close, Off Ropo Adeniran Avenue, Akala Estate, Ibadan, Oyo State, Nigeria
Email: support@candidheart.com
Website: https://candidheart.com